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Customer Service
Satisfaction Guarantee
We want you to be completely happy with any item you buy from us. If for any reason you aren't, just post the item back to us within 14 days of purchase. Your item needs to be in the same condition you received it in with the box, inserts, etc. intact. Please repack it properly and we advise insuring it for its full value. When we receive your item we will credit your charge card for your original purchase price less any shipping charges you paid.
Exchanges
Should you wish to return an item for exchange, you are welcome to do so in the 14 day grace period from receipt. Post back the item with a note describing the replacement you want us to make. We will promptly ship it out pending availability. You may also apply the original purchase price to a more expensive item and we would bill your card for the balance.
Please note that if the item you are exchanging is under $75.00 in value it would be subject to an $8.00 reshipping fee. If the replacement is over $75.00 we would reship it free by UPS ground (not applicable for Alaska, Hawaii or International orders).
Damages
You will need to inspect your item as soon as it arrives. We have inspected and packed your order as carefully as possible but if you find any damage please call us toll free at 1-866-797-4084 or 303-456-5742 or send us an emial. We can issue you a refund or ship you a replacement so long as you SAVE the broken piece and its shipping carton for the shipper to inspect. Do not return the piece to us unless we request it.
Please Note: No refunds can be made without the carton, packing materials, and the broken piece being available for inspection. Damage or any other issues with your shipment MUST BE REPORTED WITHIN 5 DAYS of receiving your merchandise.
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